The 5 Pillars of Successful
Takeout, Delivery & Catering
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5 Pillars

The 5 Pillars of Successful Takeout, Delivery & Catering

The 5 Pillars of Successful Takeout, Delivery & Catering is a data-driven business framework designed specifically for multi-unit restaurant brands and for any foodservice operator who wishes to design a scalable, predictable and reliable off-premise experience.

The framework consists of The 5 Pillars, as well as 8 Strategic Areas of Investment (SAI’s) and 89 Key Performance Indicators (KPI’s) designed specifically to support the profitable world of takeout and catering for pickup or delivery.

Off-premise dining represents a paradigm shift in the foodservice industry. Both new and established foodservice operators must determine how to make a fundamental shift in their business strategy in order to capture this fast moving market. The challenge lies in leveraging your brand, your people, your technology, and your existing assets into these areas without compromising product quality or the customer experience—factors which, ultimately, will make or break your business.

This framework represents a holistic and vertically-integrated business strategy—a complete ecosystem of technology and education that supports scalable, long-term growth, and which can withstand the surges and trends of a highly dynamic industry. This business framework is a fundamental change to how operators view their balance sheet

The 5 Pillars of Successful Takeout, Delivery & Catering

The 5 Pillars of Successful Takeout, Delivery and Catering is a data-driven business framework designed specifically for multi-unit restaurant brands and for any foodservice operator who wishes to design a scalable, predictable and reliable off-premise experience.

The framework consists of The 5 Pillars, as well as 8 Strategic Areas of Investment (SAI’s) and 89 Key Performance Indicators (KPI’s) designed specifically to support the profitable world of takeout and catering for pickup or delivery.

Off-premise dining represents a paradigm shift in the foodservice industry. Both new and established foodservice operators must determine how to make a fundamental shift in their business strategy in order to capture this fast moving market. The challenge lies in leveraging your brand, your people, your technology, and your existing assets into these areas without compromising product quality or the customer experience—factors which, ultimately, will make or break your business.

This framework represents a holistic and vertically-integrated business strategy—a complete ecosystem of technology and education that supports scalable, long-term growth, and which can withstand the surges and trends of a highly dynamic industry. This business framework is a fundamental change to how operators view their balance sheet

Who is it for?

The 5 Pillars of Successful Takeout, Delivery & Catering is designed for any restaurant or foodservice organization or brand seeking to design, develop, sustain and grow their off-premise programs.

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The 5 Pillars applies to all segments of food service, including:

  • Fast casual restaurants
  • Quick service & full-service restaurants (QSR/FSR)
  • Independent and chain/multi-unit restaurants
  • Franchises
  • Caterers
  • Commissaries
  • Grocers
  • Convenience stores

The 5 Pillars also helps guide your brand’s takeout and catering strategy and decision-making, as well as the performance effectiveness of all roles within an organization – from frontline staff through to management teams, executives, and franchisees.

The 5 Pillars also provides the principles and framework for employee training, as well as standard operating procedures for your operations. The integrated strategy supports all levels of your organization including executives, managers, marketing staff, vendors, frontline and backend staff, drivers, and many other roles.

Who is The 5 Pillars system for?

Who is it for?

The 5 Pillars of Successful Takeout, Delivery & Catering is designed for any restaurant or foodservice organization or brand seeking to design, develop, sustain and grow their off-premise programs.

Show More
Show More

The 5 Pillars applies to all segments of food service, including:

  • Fast casual restaurants
  • Quick service & full-service restaurants (QSR/FSR)
  • Independent and chain/multi-unit restaurants
  • Franchises
  • Caterers
  • Commissaries
  • Grocers
  • Convenience stores

The 5 Pillars also helps guide your brand’s takeout and catering strategy and decision-making, as well as the performance effectiveness of all roles within an organization – from frontline staff through to management teams, executives, and franchisees.

The 5 Pillars also provides the principles and framework for employee training, as well as standard operating procedures for your operations. The integrated strategy supports all levels of your organization including executives, managers, marketing staff, vendors, frontline and backend staff, drivers, and many other roles.

Why are the 5 Pillars important?

While consumer behaviors and technology may change, this business will always be about food. Like any strategic and operational framework, The 5 Pillars can give you a business advantage in the growing and shifting marketplace. As you build your off-premise program, each part of the organization will be able to perform effectively individually, work together, anticipate change and risk, and scale your business.

Show More
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The 5 Pillars recognizes that every aspect of the business matters—from how we build our team, to how we design a menu, answer the phones, arrange sandwiches on a platter or deliver a meal, to how we follow up on an order and how we develop and build relationships with high-value customers.

The 5 Pillars framework is based on real-world restaurant operations environments, and includes a vast library of resources built by industry experts.

Why are the 5 Pillars important?

While consumer behaviors and technology may change, this business will always be about food. Like any strategic and operational framework, The 5 Pillars can give you a business advantage in the growing and shifting marketplace. As you build your off-premise program, each part of the organization will be able to perform effectively individually, work together, anticipate change and risk, and scale your business.

Show More
Show More

The 5 Pillars recognizes that every aspect of the business matters—from how we build our team, to how we design a menu, answer the phones, arrange sandwiches on a platter or deliver a meal, to how we follow up on an order and how we develop and build relationships with high-value customers.

The 5 Pillars framework is based on real-world restaurant operations environments, and includes a vast library of resources built by industry experts.

Why is certification important?

Certification in The 5 Pillars organizes and simplifies the process of providing your teams with the strategic counsel, training, and guidance needed to build a successful off-premise program.

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Organizational certification in the 5 Pillars at the brand level also allows for greater ease of adoption and execution in the multi-unit environment, and facilitates individual certification for key contributor roles across all functional teams.

In a franchise or multi-unit environment, operators appreciate the program structure and feel more confident knowing they have support from a corporate level to grow their business. This commitment to education across your organization creates greater chances for long-term success.

Why is it important to be certified?

Why is certification important?

Like any strategic and operational framework, The 5 Pillars can give you a business advantage in the growing and shifting marketplace. As you build your off-premise program, each part of the organization will be able to perform effectively individually, work together, anticipate change and risk, and scale your business.

Show More
Show More

Certification in The 5 Pillars organizes and simplifies the process of providing your teams with the strategic counsel, training, and guidance needed to build a successful off-premise program.

Organizational certification in the 5 Pillars at the brand level also allows for greater ease of adoption and execution in the multi-unit environment, and facilitates individual certification for key contributor roles across all functional teams.

In a franchise or multi-unit environment, operators appreciate the program structure and feel more confident knowing they have support from a corporate level to grow their business. This commitment to education across your organization creates greater chances for long-term success.

How to get certified?

How does a restaurant or foodservice organization get certified?

Have your organization benchmarked against the 5 Pillars. Our certification programs instill consistent standards of quality and accountability for your catering operations.

By investing in on-going training opportunities, teams keep their skills sharp and up-to-date.

Show More
Show More

Certification in The 5 Pillars starts with an initial meeting between your leadership team and faculty of The Catering Institute. Once we understand the current status of your off-premise programs, your objective and goals, and which channels and market segments are part of your future strategy, we’ll develop a course curriculum right for you.

Course delivery may include all-day or half-day workshops, and can be delivered in-person or via webinar, depending on your training needs.

In addition to organizational and vendor certification in The 5 Pillars, we also offer role-specific certification. There are courses specifically for sales people, for operations and ‘back-of-house’ staff, and for delivery drivers.

How does a restaurant or foodservice organization get certified?

Have your organization benchmarked against the 5 Pillars. Our certification programs instill consistent standards of quality and accountability for your catering operations.

By investing in on-going training opportunities, teams keep their skills sharp and up-to-date.

Show More
Show More

Certification in The 5 Pillars starts with an initial meeting between your leadership team and faculty of The Catering Institute. Once we understand the current status of your off-premise programs, your objective and goals, and which channels and market segments are part of your future strategy, we’ll develop a course curriculum right for you.

Course delivery may include all-day or half-day workshops, and can be delivered in-person or via webinar, depending on your training needs.

In addition to organizational and vendor certification in The 5 Pillars, we also offer role-specific certification. There are courses specifically for sales people, for operations and ‘back-of-house’ staff, and for delivery drivers.

What is partner certification, and why is it important?

In order to implement some of the key principles of The 5 Pillars, you may require the services of a third party.

Industry suppliers and partners can support principles of The 5 Pillars, which include strategic benchmarks and operational standards for off-premise success, by certifying in The 5 Pillars.

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Partner certification in The 5 Pillars is recognized by The Catering Institute and its clients as the only strategic framework and training curriculum for off-premise restaurant sales.

Why is certification important?

In order to implement some of the key principles of The 5 Pillars, you may require the services of a third party.

Industry suppliers and partners can support principles of The 5 Pillars, which include strategic benchmarks and operational standards for off-premise success, by certifying in The 5 Pillars.

Show More
Show More

Partner certification in The 5 Pillars is recognized by The Catering Institute and its clients as the only strategic framework and training curriculum for off-premise restaurant sales.

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The_Catering_Institute_Get_Certified

Get 5 Pillars Certified

Get 5 Pillars Certified

Our certification programs instill consistent standards of quality and accountability for your catering operations.

By investing in on-going training opportunities, teams keep their skills sharp and up-to-date.

Bring in The Catering Institute for a half-day, customized training session for your whole organization.

Full-day and half-day public classes and workshops for food service workers are also available. Full-day classes are completed with an exam and a certificate of completion for that course.

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